Terms and Conditions:
Welcome to www.homyonline.com
(Referred to as “the website/ online service), service provided by Homy Online,
a subsidiary of Al Motawa Trading Company in Saudi Arabia. The website is
operated by Al Motawa Trading Company (referred to as "we/our/us").
As a user (referred to as
"you/your/Customer") of the website you must read and acknowledge
below the following terms and conditions (the “Terms and Conditions”).
By purchasing via the website,
you agree to be bound by the Terms and Conditions. Read carefully before
using the online service. If you do not agree (or cannot comply with) any
of the Terms and Conditions, do not use the online service.
Term of use:
Use of the website is
available only to persons who can form legally binding contracts under
applicable law. Persons who are "incompetent to contract" as per
local Contract Acts are not eligible to use the website.
If you are a minor (i.e. under
the age of 18 years), you may use this website only under the supervision of a
parent or legal guardian who agrees to be bound by these Terms of Use, Those
who choose to access the website from outside of Saudi Arabia are responsible
for compliance with local laws whenever applicable.
Except where additional
conditions are provided which are specific to products or services, these Terms
and Conditions supersede all previous representations, understandings or
agreements.
By using the website, you
agree to be bound by the Terms and Conditions.
Website security:
You are prohibited from violating or
attempting to violate the security of the website, including without
limitation:
- Accessing data not intended for you or logging onto a
server or an account which you are not authorized to access.
- Attempting to probe, scan or test the vulnerability of
a system or network or to breach security or authentication measures
without proper authorization.
- Attempting to interfere with service to any other user,
host or network, including, without limitation, via means of submitting a
virus to the website, overloading, and “flooding”, “spamming, “mail
bombing “or crashing".
- Sending unsolicited email, including promotions and/or
advertising of products or services; or
- Forging any TCP/IP packet header or any part of the
header information in any email or newsgroup posting. Violations of system
or network security may result in civil or criminal liability.
You agree not to use any device,
software or routine to interfere or attempt to interfere with the proper
working of the website or any activity being conducted on the website. The
website will investigate occurrences that may involve such violations and may
involve, and cooperate with, law enforcement authorities in prosecuting users
who are involved in such violations.
Registration – My account:
Registration includes the
information (Your Information) that you need to provide us to deal with us and
also to contact you. You agree that we may use (and update) Your Information to
manage your Registration and to control your identity during the online
checkout process.
The details provided by you during
Registration will be protected in accordance with our privacy policy.
Your Information will form part of a
record of your dealings with us. If you use the website, you are responsible
for maintaining the confidentiality of your account and password and for
restricting access to your computer, and you agree to accept responsibility for
all activities that occur under your account or password.
The website assumes no liability to
any person for any loss or damage which may arise as a result of any failure by
you in protecting your password or account. Any suspicious activities on your
account shall be notified by contacting us immediately through any means.
Electronic communication:
As you use the website and
communicate with us electronically, you also consent to receive communications
from us electronically, by means of emails, newsletter or by posting notices
such as disclosures on the website. You agree that any communication that we
provide to you electronically satisfy any legal requirement, as in writing.
We may monitor, record, store and
use any telephone, email or other electronic communications with Your
Information for training purposes, to check instructions given to us and to
improve the quality of our customer service.
My shopping cart:
We reserve the right, at our sole
discretion, to limit the quantity of items selected per person, per household
or per order on ‘My shopping cart’. Your shopping cart capacity is limited to
two (2) pieces per item.
The said limitations may be
applicable to orders placed by the same account, the same credit card, and also
to orders that use the same billing and/or shipping address. We will provide
notification to the customer should such limits be applied.
Products information, stock, and pricing
While the website strives to provide
accurate products information (such as stock availability, pricing, products
features, images and specifications) and services information, typographical
errors may occur.
The colors of our products that
appear on the Website will be displayed as accurately as possible. However, as
the actual colors you see will depend on your monitor, we cannot guarantee that
your monitor's display of any color will be accurate.
Publishing any form of
product/service information (including -but not limited to- marketing proposal,
ads, offers, magazines and flyers) on the website does not guarantee stock,
offer and price availability online or in store.
Errors may occur in the process of
providing product/service and pricing information on the website. The website
cannot confirm the pricing and total cost of a product/service until online
checkout is completed. In the event that a product/service is listed and
invoiced at an incorrect price or with incorrect information due to an error in
pricing or product/service information, the website has the right, to either
contact you for instructions or cancel your order and notify you of such
cancellation. In the event that we accept and process your order online, the
total cost will be debited to your credit card account and notifying you by
email that the payment has been processed.
Still, in our effort to be the
lowest price provider in Saudi Arabia, store pricing will sometimes differ from
the website prices. We strive to provide you with the best prices possible on
the website, as well as in all our stores. However, sometimes price online does
not match the price in a store. “Lowest price guarantee” does not apply to
online sales and online prices.
Stock availability and pricing are
subject to change without prior notice.
Shipping & delivery:
Currently, services and delivery are only carried out in
the eastern region of the following cities: (Dammam, Khobar, Qatif, Ras Tanura,
Jubail, Ahsa, Hofuf and Abqaiq) &
for Riyadh City.
Home delivery is free on all orders
above 499 SR. For orders below 499 SR, delivery charge will be 29 SR.
(inclusive VAT)
Delivery will be in 3 working days (considering
that Friday is a day off during the week) from the date of your order in Main cities of the Eastern Province (Hofuf - Dammam - Jubail) and
4 working days for other determined cities & 10 working days for Riyadh
City, exclude the weekend deals, deal of the day, pre-orders and online
exclusive offers the delivery time may exceed the specified date if there is an
increase in the number of orders than usual.
We deliver large items (also named
“heavy-weight items”), such as washers, dryers, dishwashers, refrigerators,
freezers, stoves, 60” TVs (including TV wall brackets and stands) and home
theatres, to cities and towns located within a maximum distance of 60km from Al
Motawa Trading Company stores.
To ensure smooth delivery you must
provide us a clear delivery address. The delivery address must contain
building, villa or flat number, street name, town, city, postal code, and must
contain valid telephone number and full contact name(s) according to the form
provided.
Before placing an order, you have
checked the product description carefully and you agree to be bound by the
conditions of sales included in “My shopping cart” and “Product information,
stock and pricing” terms.
Heavy-weight items are shipped
through “Home Delivery by Homy Online” between 10am to 11am & 4pm to 8pm
every day except Fridays.
We shipped orders for light-weight
items through “Home Delivery by Homy Online” between 10am to 11am & 4pm to
8pm every day except Fridays.
If the home delivery service is made by a third party, it is not responsible for any installation work that may be required by the delivered product. Shipping charges are calculated for the home delivery service according to the selected shipping plan in addition to the weight and / or size and dimensions of the product to be connected, and in the event of a delivery failure, on account of your mistake (such as -but not limited to- wrong delivery address, wrong name) any redelivery charges shall be claimed from you.
Receiving orders:
While approving your order for large
product(s) and to enable us to deliver your order successfully, you confirm
that the dimensions of the delivery address for access (including doors,
corridors, stairs and corners), as well as the proposed location for installation,
have the right size to accommodate the selected product(s). Homy Online does
not have liability if the product(s) find to be too large to fit to the
delivery address access and/or the proposed location for its installation.
You can also collect your product
from the store; the service is available from all Al Motawa Trading Company
stores for small products only. While placing your order, check individual
product(s) page – exceptions may apply.
For confirmed "Collect from
store" orders, customer will receive an acknowledgment email once we
receive the order and a confirmation email once the order is reserved and ready
for collection (Average within 6hours). The following collection and
reservation rules are applicable:
- A valid ID and a printed copy of the order e-mail
notification will be required for collection.
- For "Collect from store" paid online orders,
the original credit card required to be presented by the customer
"card owner" before picking up the order.
- For "Collect from store" pay in-store orders
are reserved for maximum (48) hours.
- For "Collect from store" pay online orders
are reserved for maximum (7) days.
If the customer does not receive the order for two
consecutive times, a delivery fee of 50 riyals will be added for any delivery
attempt after that.
If the customer does not receive his order within a month
from the date of purchase, the Company then is not responsible for the purchased goods and has the right to dispose it without any slightest responsibility.
Payment
The website provides the possibility
to purchase product(s) and /or service(s) online and to settle payment online
or in-store based on shipping, delivery method available in Saudi Arabia.
Payment transactions including authorizations and settlements will be in Saudi
Riyals.
We accept the following modes of
payment:
For online
payment transactions: SADAD payment system, bank credit cards (Visa and
MasterCard) only for those cards issued by Banks of Saudi Arabia through
internet payment gateway service provider.
For online payment transactions,
customer will receive on order acknowledgment once the payment has been
authorized. We cannot accept any liability if payment is refused or declined by
the credit card supplier for any reason. You should check your bank credit card
supplier for that.
We do not store your credit card
details on the website. All payment details which are entered through the
website payment gateway are encrypted when you enter them. Communications to
and from the service provider’s site are encrypted.
We cannot provide any of your
payment information obtained via the web to other companies or individuals
unless required to by law. This information is processed by our payment
merchant.
Credit card details provided by you
for benefiting from the online service will be truthful, valid and accurate and
you shall use the credit card which is lawfully owned by you. The said
information will not be utilized and shared by the online service with any of
the third parties unless required for fraud verifications or by law, regulation
or court order. The online service will not be liable for any credit card
fraud. The liability for use of a card fraudulently will be on you and the
responsibility to prove otherwise shall be exclusively on you.
In the event that we are unable to
supply the full or portion of the order, we will inform you accordingly. A full
or portion refund will be given -through credit card- where you have already
been charged for.
Using the online payments facility
of the website indicates that you accept these terms. If you do not accept these
terms, do not use this facility.
Order cancelation
Cancelation by Homy Online:
www.homyonline.com reserves the
right to cancel the order due to any of the following reason:
- Payment rejection.
- Customer delayed for more than 1 hour to settle the payment
for his bill reference number by SADAD
- Buying more than
2 pcs of the same item.
- Customer no-show or delay for more than 48 hours in
collecting his (pay in store) “Collect from store” orders.
- Customer no-show or delay for more than 7 days in
collecting his (paid online) “Collect from store” orders.
- Wrong delivery address given by customer or wrong
contact details or due to customer is not reachable.
- Al Motawa Trading Company Stores is committed to
providing the best possible customer service to our customers, as such any
bulk orders over a quantity of (2) of the same sku or promotion/offer to
the same customer or business orders will be cancelled at the discretion
of management.
- Customers have the right to reserve the purchased item
for 15 days, there after the item reservation will be released on the 16th
day and customer have the right to fully refund the item.
Cancelation by customer:
To process cancelation of an order, please
contact us. You can cancel the order due to any of the following reason:
·
The product/service(s) are not yet shipped to you. In case
of cancelation after the order has been shipped to you, cancelation fees will
apply. We have the full right to demonstrate whether an order has been shipped
to you by the time of your cancelation request.
·
We are unable to procure / deliver the product/service(s)
in a reasonable time; that is (10) working days from the date we confirmed your
order.
Returns, exchange, refund
The same terms of
return of Al Mutawa Trading Company
In case you are not satisfied with
your product(s), or the product(s) is defective, within (14) days from the
date you receive your order, you can request a “Return Material
Pre-Authorization” to return the product(s) to Homy Online.
Exclusions:
- Software, video games are non-returnable.
- Due to hygienic reasons Health & Beauty products
(shavers, epilators, oral/ dental care…) are not subject to any return,
replacement or refund, unless found defective within (14) days.
- Mobile phones, computers, gaming devices are not
subject to any return, replacement or refund, unless found effective
within (14) days.
- Printers, faxes, copy machines, supplies and
accessories are not subject to any return, replacement or refund, unless
found effective within (14) days.
Please
contact us to obtain Return Material Pre-Authorization (RMPA) before processing
a return. “RMPA” are valid for (14) days from date of issue.
While preparing for a return,
product must be in its original packing with full set of accessories and
manuals included. We do not accept return of products which have scratches, are
damaged as a result of misuse, or malfunction due to wrong voltage connection.
At our sole discretion, we may consider returns that do not satisfy the above
criteria.
Warranty, maintenance and repair
The same terms of
return of Al Mutawa Trading Company
You must check and read owner manual
before using the product to make sure it meets all safety, security and
electrical local requirements.
All products sold by us have
received quality control approvals and are deemed to be functional when shipped
by us. After (14) days from the date you receive the product, if there is any
problem with the purchased product, it is recommended to contact directly
manufacturer’s authorized service center in Saudi Arabia to get repair for the
product.
You can contact us to obtain manufacturer’s authorized
service center locations and contact details.
Deal of the Day and weekend offer Terms & Conditions
- Valid for 24 HRs for deal of the day and for 72 HRs for
weekend offer or until stock last.
- Available online for home delivery and not available in
store or for collect in store.
- Limited to 2 units per customer duration of the deal of
the day and weekend offer, if a customer is found to have who ordered more
than 2 units of the offer item, subsequent orders will be cancelled.
- Placement of order is not a commitment to contract.
- Homy Online have the right to withdraw the promotion at
any time.
- All Deal of the day items will be delivered within 10
working days.
- Deal of the day or weekend offer can't be used with any
other promotion or special offer in store or online.
Pre-Orders
Pre-orders are guaranteed in terms
of customer orders, once payment is confirmed www.homyonline.com will guarantee
your pre-order device or item however delivery times are based on supplier lead
times and cannot be guaranteed.
We reserve the right, to cancel any
pre-order due to failure of delivery from our suppliers. www.homyonline.com
will always do its very best to fulfil all pre-orders and delivery within the
estimated delivery time, however the estimated delivery time is based on the
lead time from the supplier and is not a confirmed delivery date.
All pre-order customers will receive
updates from www.homyonline.com if the delivery date changes and as soon as
www.homyonline.com receive further delivery information from the supplier.
If the supplier fails to deliver the
pre-order on time, www.homyonline.com does not hold any liability for delays
and will not share any compensation with the customer for delayed pre-orders
beyond the originally stated estimated delivery date.
Customers can at any time request for
a full refund on any pre-order and their order will be refunded in the standard
process and time.
A/C Installation Terms & Conditions
- Please keep and save the original invoice so the AC can
be installed.
- Homy Online have the right to reject exchanging or
returning the AC after the installation.
- Only maximum 4
meters of insulated copper pipes will be installed free of charge with
each 1 split AC, and won't be given if the AC is not installed or there
were a pre-installed pipe at the installation site.
- After doing the installation the AC will be under the
supplier warranty and responsible for any required service or repair
within the warranty period.
- The customer is kindly requested to make the
installation site ready (civil work, decoration, plumping, Water
drainage...) to ease the installation operation, and to provide suitable
electricity.
- Homy Online will not install the AC in case of concrete
wall and requires to open a hole as this is the customer responsibility.
- Homy Online installation team is not responsible for
electric wiring.
- Maximum allowed height for the scaffolding is 3 meters.
- Homy Online is not responsible for the cooling
efficiency inside the manhole.
- Homy Online is not responsible for the cooling
efficiency if the installation site size is not compatible with the AC
capacity.
- The customer has to pay the value of the additional
pipes or any other additional costs prior to the installation.
- Homy Online is not responsible for the quality of the
pre-installed pipes at the installation site.
- In case the customer did not attend the booked
appointment maximum within half an hour then Homy Online will cancel the
appointment, and the customer has to book another appointment.
- The wall bracket
will be installed at the site if needed only, if the customer insisted to
install then will pay for it.
Amendment of the Terms and Conditions
www.homyonline.com may at any time
modify the Terms and Conditions of the Website without any prior notification
to you. You can access the latest version of the Terms and Conditions at any
given time on our website. In the event the modified Terms and Conditions are
not acceptable to you, you should discontinue using the service. However, if
you continue to use the service you shall be deemed to have agreed to accept
and abide by the modified Terms & Conditions of Use of this site.